Email support@gema-net.de or use the GEMA Shop service chat. Messages can be sent at any time. Our team will reply within one working day.
Service hours are Monday to Thursday 08:00–15:30 and Friday 08:00–14:30, German local time, excluding public holidays. Automated replies may arrive outside these hours.
For a callback, provide name, telephone number, subject and a suitable time window during service hours. A specific appointment is confirmed personally. For orders, include the order number and order email; for products, include a link or exact item number. Missing details can be supplied later.