Email support@gema-net.de or use the private service chat. Include order number, affected product and what is missing, incorrect or faulty. If the number is unavailable, provide the order email address.
Photographs of the item, packaging, delivery note and rating plate can help and may be supplied later. Missing photographs do not block your report.
Our team reviews the case individually. An initial report does not confirm a replacement, refund, return shipping or collection. Do not modify or repair the reported item without agreeing the procedure.