After a successful order, an order confirmation is sent to the email address entered at checkout. Please also check your spam folder if it is missing.
Your invoice is provided as part of order processing. For missing documents or payment questions, email support@gema-net.de with your order number and order email address. Add the invoice number if available.
A payment confirmation does not itself confirm dispatch. Our team checks the status recorded for the order. Never send passwords, security codes or full payment-card details.